Background
Ducasse Comercial Ltda distributes the top brands in Bearings for Industrial and Automotive applications, Power Transmission, Hydraulic components, seamless and seamed pipelines, Hydraulic Hoses, Architectural Hardware and top-of-the-line industrial wheels.

Challenge
Ducasse aims to be a pioneer in customer satisfaction through the most modern technology available.

Solution
In keeping with its goal of providing excellence in quality, prices, and service, Ducasse joined Quadrem's eMarketplace in April 2002. Ducasse implemented the order management solution SupplyCentre and began transacting with Codelco and Minera Escondida. Ducasse also took advantage of the Quest RFx application and has been receiving and responding to RFI and RFQ opportunities online.

Results

• Increase Purchase Order volume by 15%.
• Increase RFx order intake more than 20%.
• Improve efficiency by reducing fax and telephone costs.
• Minimise errors.
• Centralise operations and streamline order management, bid response and fulfillment processes.